Customer Service

We are here to help

Haven’t found what your looking for? Call our friendly team today on 0247 693 7054 or Email Us at hello@myperfectcollagen.co.uk


We are so confident that you will love our products that we offer a full no quibble 30 day money back guarantee on all of our products.

To be eligible for a refund, you must contact our Customer Service Team prior to returning products. You have 14 days for us to receive the products once notified.

Call us on 0247 693 7054 or email us at hello@myperfectcollagen.co.uk

You will be responsible for paying for your own postage costs for returning your item.

Once your return is received your refund will be processed, and a credit automatically applied to the original method of payment, within 5 working days.

If 30 days have expired since your purchase, unfortunately you will no longer be eligible for a refund.


If an item is defective or damaged and you request an exchange of the same item, send us an email at hello@myperfectcollagen.co.uk or call us on 024 7693 7054.

The time it takes for your exchanged product to reach you can vary, dependant on where you live.


The Perfect Cosmetics Company is committed to providing a quality service for its customers and selling in an open and accountable way that builds the trust and respect of all our partners. Our Complaints Policy is designed to provide guidance on the way in which we receive and manage complaints. We want to help you, our customer, to resolve any complaint as quickly as possible.

Registered Office:

The Perfect Cosmetics Company Ltd
7a Eastfield Place
CV21 3AT
Company Number 09504749
Registered in England and Wales.